End User Services

Student Laptop Support Policy

General Information

For information about recommended laptop specifications and to purchase a school approved Dell laptop at a discounted price, please visit the Student Laptop web page.

For information about wireless network cards, please review the Wireless Computing web page. You will find details about how to verify network card compatibility, and how to apply for a UMDNJ wireless account and register your laptop.

Supported Services

End User Services provides the following support for student laptops:

Walk in Service located in the Academic Center, second floor, Suite 292
Wireless network connectivity - configuration and troubleshooting
Student CORE account authentication (login)
Anti-virus software installation
Configuring laptops to automatically receive security patches and virus updates
Configuring laptops to print in the Academic Center Computer classrooms AC-273, AC-226 and the Library

The above services will be provided to all incoming students during new student Orientation in August. Current students who wish to use their laptops with the Stratford campus wireless network should consult the Wireless Computing web page for further instructions.

For assistance troubleshooting problems with wireless network connectivity, please contact the Technology Service Center at 6-3200, 856-566-6437, or 732-743-3200. Service Center staff will provide further instructions.

For all other hardware/software problems outside the services listed above, please contact your laptop vendor (if equipment is still under warranty) or a laptop repair service.

SOM-IST, End User Services Laptop Support Policy Summary

Type of Service	Product	Support
School wireless	Wireless 802.11 /b/g/n	Yes
Home wireless		No
Virus software installation	Symantec Endpoint Protection (version 11)	Yes
Virus remediation		Yes
Spyware/popup remediation		No
Data backup & transfers		No
Operating system upgrades		No
Software Applications		No
Hardware		No