End User Services

End User Services provides system design, implementation and support of PC and LAN applications. This includes consultative services, software and hardware installation, support and maintenance.

Did you know that can create or review the status of your help desk ticket without calling the Service Center? Want to find out how, follow this link: Service Center, General Directions for Online Service Requests.

New! Information is available about student laptops and wireless computing. Please visit the following pages for more details:

• Student Laptops
• Student Laptop Support Policy
• Wireless Computing

Telephone and computer services are obtained at http://umdheat01/trs/ttindex.aspx. The Online Service Request System (OSR) enables customers to, via Internet, both create and check the status of their service requests. If you have not previously contacted the Service Center, you will need to do so before you can submit an OSR. For additional information, please email isthelp@umdnj.edu and provide the word OSR in the subject line.

Please continue to telephone in all trouble requests to the Technology Service Center at 3-3200 or (856) 566-6437. Trouble requests submitted via the OSR system will not be processed.